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Customer Engagement Administrator

Type: Permanent

Description:

Customer Engagement Administrator

Salary £18,000 - £20,000

Brighton

You will be a highly organised person who puts the customer at the heart of everything you do. You will have a keen eye for detail and will be used to working to deadlines and prioritising workloads. You will have excellent communication skills (verbal and written) and will be confident speaking with customer on the phone or in person.

Key responsibilities:

  • Organising and delivering activities to deadlines in line with an agreed annual plan.
  • Managing all aspects of the administration, including applications processing, tracking delivery of projects, making website updates and monitoring payments and receipts.
  • Supporting the team in the organisation of customer events
  • Speaking to customers to support them through applications for funding from the Foundation and corresponding with customers to let them know the outcome of their applications.
  • Supporting the Customer Engagement team in the delivery of all engagement activities – from upsell and retention campaigns to events, to Foundation support.
  • Working with the team to identify new ways to increase customer lifetime value as well as grow customer engagement and participation.

What you will need:

  • Consumer driven with a customer focus
  • 2+ years of experience in a marketing, customer facing or administrative role Good communication skills (verbal and written)
  • Excellent eye for detail and drive for accuracy
  • Strong planning and time management skills
  • Results oriented
  • Drive and proactivity – looking forward and taking early corrective actions, when required
  • Deadline driven – working to schedule and budget
  • Creative/Entrepreneurial and Flexible

This is a fantastic opportunity to develop your career in marketing and get that ‘foot in the door’. This is primarily administrative based role supporting the marketing function, you will be able to learn and develop your career within a successful organisation.

Location: Brighton

Salary: £18,000 - £20,000

This position has been filled