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Customer Success Manager, Account Manager, £30,000(Ref: TH850)

Type: Permanent

Skills: Client Services, Account Management,

Description:

Client Success Manager, Account Manager

Salary up to £30,000 plus bonus 

Near Horsham, West Sussex

This Account Manager job works with client to ensure they are getting the most of the product / service they are using, as well as driving customer engagement.

You will work with key clients, managing product builds and driving innovative campaigns to meet and exceed client expectations.

Key responsibilities:

  • Delivering excellent service to clients and building good relationships, through regular communication.
  • Managing the product build process for new clients.
  • Representing the existing clients in the evolution of the company’s online platform, product and offering.
  • Ensuring engagement is maximised through innovative campaigns to meet and exceed client expectations
  • Ensuring that regular client reporting on engagement is delivered on time and in full and continues to evolve to provide actionable insights.
  • Regular Webinars to engage clients in what the company can offer, new product evolutions and enhancements to the product offering.
  • Drive initiatives to engage the contacts at existing clients - for example discussion forums, a hub of engagement materials, the corporate blog, digital marketing & other engagement collateral.
  • Attending networking events and representing the company
  • Entering renewal pricing discussions/negotiations with guidance of line manager.

What you will need:

  • Proven skills in an Account Management job for either tech or software products/services, with client who are large B2B brands.
  • Experience of the online marketing space.
  • Excellent communication skills, with a passion for online marketing
  • Proven organisational skills
  • Understanding of user experience online and how to work with technical teams to improve the customer experience online
  • Previous management experience would be useful but not essential

Location: Nr Horsham, West Sussex

Salary: Up to £30,000 plus bonus and benefits

This position has been filled