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Head of Client Services £65,000(Ref: TH583)

Type: Permanent

Skills: Charity, not for profit, content, social media, communications, team management, client facing,

Description:

Head of Client Services

Salary circa £60,000

Crawley, West Sussex

Fantastic opportunity for Head of Client services to join this successful agency within the charity space.  The Client Services team is responsible for efficient client on-boarding and training, strategic account management for maximum client campaign results, excellent technical support query handling, and cross-selling of additional services.

Overview of Key Responsibilities:

  • Member of the senior management team of 4 with management responsibility for delivering exceptional client service to all clients
  • Manage the Client Services team – currently 7 direct reports, comprised of Account Managers and specialist technical Support staff.
  • Account Manage high profile / key clients.
  • Responsible for the integrity of all client data and list segmentations for client communications.
  • Supervisory responsibility for all client-facing content and communications, including mass email, blog/social media, online Help Centre, webinars and presentations.
  • Support the development and promotion of all services in the UK, as well as innovation of new services in conjunction with the Managing Director.

What you will need:

  • Proven experience of working within the Not for Profit / Charity space
  • Proven Client Services experience
  • Proven experience of managing a team who are client facing
  • Strong Technical/Digital understanding
  • Excellent spoken and written English
  • Strong presentation skills

Based in Crawley, there will be some travel to London and across the UK on occasion.

 

 

 

 

Location: Crawley, West Sussex

Salary: Salary £45,000- £65,000 depending on experience level

This position has been filled