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Head of Customer Experience / Brand(Ref: TH1009)

Type: Permanent

Skills: UX, Customer Communication, B2C, Digital

Description:

Head of Customer Experience

Brighton

Salary circa £50,000

 

We are working with a disruptive and innovative business, growing rapidly with an incredibly impressive reputation from their customers. Already established with over a million customers, they still have the buzz and drive of a tech start-up. With their customers at the heart of the work they do and the product/service they provide being ethical and sustainable. If you want to work on a brand to make you proud this is the job for you!

A background in utilities and working with field based staff/engineers is essential for this role.

The responsibilities of this job include:

  • Develop and deliver the communications content and strategy.
  • Own the branding and visual identity, ensuring it is delivered correctly and impactfully across all channels
  • Deliver end-to end customer journey comms and exceed expecations.
  • Being the customer champion, ensuring the service we deliver leaves our customers truly impressed
  • Monitoring and managing customer satisfaction feedback. Ensuring any shortfalls are addressed and that any lessons that come from this are learnt across the business
  • Being a member of the senior management team and directly involved with decision making

For this job, you must have the following skills:

  • Previously worked in the utilities or energy industry, ideally with face-to-face interaction with customers, not just online.
  • Worked at Senior management level
  • Developed and delivered communications strategy
  • Have a solid understanding of UX and digital
  • Created marketing and comms campaigns
  • Be prepared to get stuck into a growing business and be ‘all hands on deck’

For more information about this job  and the organisation, apply now and contact liz@talenthubresourcing.com

Location: Brighton, East Sussex

Salary: £50,000 +

 

Location: Brighton, East Sussex

Salary: £50,000+

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