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Head of Customer Experience / Brand(Ref: TH1009)

Type: Permanent

Skills: UX, Customer Communication, B2C,

Description:

Head of Customer Experience

Brighton

Salary circa £50,000

This company are the highest ranked organisation in their sector, in the UK. Impressive for a relatively new organisation. With their customers at the heart of the work they do and the product/service they provide being ethical and sustainable. If you want to work on a brand to make you proud this is the job for you!

It is necessary to have worked in a customer focussed regulated industry to be considered for this job.

The responsibilities of this job include:

  • Develop and deliver the communications content and strategy.
  • Own the branding and visual identity, ensuring it is delivered correctly and impactfully across all channels
  • Deliver end-to end customer journey comms and exceed expecations.
  • Being the customer champion, ensuring the service we deliver leaves our customers truly impressed
  • Monitoring and managing customer satisfaction feedback. Ensuring any shortfalls are addressed and that any lessons that come from this are learnt across the business
  • Continually challenging the Operations teams to ensure they are delivering the best experience possible
  • Being a member of the senior management team and directly involved with decision making
  • Being a brand advocate. Ensuring the culture is reflected throughout the organisation
  • Ensuring the comms and processes meet the relevant regulatory requirements

For this job, you must have the following skills:

  • Previously worked in a regulated consumer focussed industry, ideally with face-to-face interaction with customers, not just online.
  • Worked at Senior management level
  • Developed and delivered communications strategy
  • Have a solid understanding of UX
  • Created marketing and comms campaigns
  • Be prepared to get stuck into a growing business and be ‘all hands on deck’

For more information about this job  and the organisation, apply now and contact liz@talenthubresourcing.com

Location: Brighton, East Sussex

Salary: £50,000 +

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