< Back to Results

Head of Customer Experience / Brand(Ref: TH1009)

Type: Permanent

Skills: UX, Customer Communication, B2C,


Head of Customer Experience


Salary circa £50,000

This company are the highest ranked organisation in their sector, in the UK. Impressive for a relatively new organisation. With their customers at the heart of the work they do and the product/service they provide being ethical and sustainable. If you want to work on a brand to make you proud this is the job for you!

It is necessary to have worked in a customer focussed regulated industry to be considered for this job.

The responsibilities of this job include:

  • Develop and deliver the communications content and strategy.
  • Own the branding and visual identity, ensuring it is delivered correctly and impactfully across all channels
  • Deliver end-to end customer journey comms and exceed expecations.
  • Being the customer champion, ensuring the service we deliver leaves our customers truly impressed
  • Monitoring and managing customer satisfaction feedback. Ensuring any shortfalls are addressed and that any lessons that come from this are learnt across the business
  • Continually challenging the Operations teams to ensure they are delivering the best experience possible
  • Being a member of the senior management team and directly involved with decision making
  • Being a brand advocate. Ensuring the culture is reflected throughout the organisation
  • Ensuring the comms and processes meet the relevant regulatory requirements

For this job, you must have the following skills:

  • Previously worked in a regulated consumer focussed industry, ideally with face-to-face interaction with customers, not just online.
  • Worked at Senior management level
  • Developed and delivered communications strategy
  • Have a solid understanding of UX
  • Created marketing and comms campaigns
  • Be prepared to get stuck into a growing business and be ‘all hands on deck’

For more information about this job  and the organisation, apply now and contact liz@talenthubresourcing.com

Location: Brighton, East Sussex

Salary: £50,000 +

Apply for Position

Full Name (required)

Your Email (required)

Phone Number

Current Salary

Salary Expectations

Notice period /availability

Supporting Information

Upload your CV (limit 2Mb)

By submitting your CV you are consenting for Talent Hub Resourcing Solutions Ltd to process your personal details in relation to potential job vacancies and your job search. Your details will be processed in accordance with the Privacy Policy.

If you are unable to submit your CV now, please make sure you send it to hello@talenthubresourcing.com as soon as possible.