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Customer Experience / Web Analyst circa £40,000(Ref: TH714)

Type: Permanent

Skills: Web analytics, data analytics, insights, research, user journeys, UX,

Description:

Customer Experience / Web Analyst

Gatwick, West Sussex

Salary circa £40,000

We are working with a market leading global brand, who are now looking for a Customer Experience / Web Analyst to gain a deeper understanding of their customers behaviour on their global website. As a brand new role, they are looking for someone who can champion customers, to create engaging data narrative and make recommendations for future campaigns, benefitting the business and improving the customer journey online.

The role includes:

  • Accountable for the development and completion of concise and insightful reports and analysis that provides an understanding of customer behaviour on the global website
  • Discover whether or not the customers user journeys and expectations are being met or surpassed
  • Combining and analysing customer web data to identify developing trends and the strengths and weaknesses of their online customer proposition
  • Presenting findings and recommendations to the Customer Insight & Analysis Manager and the wider commercial business where appropriate
  • Creating and managing a framework to drive incremental revenue through web optimisations
  • Recommend and design the best approach to deliver business benefit through A/B testing, multivariate testing and other similar techniques and technologies

You will have:

  • A busines or marketing related Degree or CIM or IDM qualification
  • Proven skills in a web analysis role
  • Successfully worked with multiple data sources including web analytics and bringing together different sources and types of data to build insightful understanding
  • Proven commercial acumen, including experience in prioritising analysis and insight activity to result in greatest business impact
  • Passion for analysis and insight, with an inquisitive approach
  • Credible communication style
  • Passion for customer behavior within the online retail space

Based in Gatwick, West Sussex the company offers excellent benefits and career progression.

Location: Gatwick, West Sussex

Industry: Digital Marketing

Salary: £40,000 plus excellent benefits

This position has been filled