Customer Experience Manager – UX (closed)
Salary up to £35,000
12 month fixed term contract
We have a super UX , Customer Experience opportunity! Working as part of a data focused digital team the Customer Experience Manager will be responsible for understanding the customer journey online,creating suggestions for improvements based on data findings and building wireframes for design team to deliver. Working with the wider marketing team and internal stakeholders this new role will make a real impact.
•Ownership of the digital user experience, mapping existing and new journeys
•Ownership and maintenance of digital personas to drive user centred design
•Monitoring the user experience using Hotjar and Google Analytics to find and solve issues with existing and future user journeys
•Feed the backlog of developments with improvements to the user experience
•Work with the digital and Marketing teams to design improvements
•Owning the online experience, you’ll be a key part of all user testing to ensure that it’s delivered as designed
What you will need:
•Proven experience in a UX,driving user journey’s through data driven insight
•Experience of wireframing
•Experience of using HotJar or similar packages to plan points in user journeys
•Passion for the UX and Customer Experience world, drive to learn and develop
•Great communication skills
Based in Brighton, this is super opportunity to develop and add value within this forward thinking and support team.
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