Head of Customer Experience (closed)

Location Brighton
Discipline: Digital Jobs
Job type: Permanent
Salary: £50,000
Published: about 1 month ago

Head of Customer Experience

Brighton

Salary circa £50,000

We are working with a disruptive and innovative business, growing rapidly with an incredibly impressive reputation from their customers. Already established with over a million customers, they still have the buzz and drive of a tech start-up. With their customers at the heart of the work they do and the product/service they provide being ethical and sustainable. If you want to work on a brand to make you proud this is the job for you!

A background in utilities and working with field based staff/engineers is essential for this role.

The responsibilities of this job include:

  • Develop and deliver the communications content and strategy.

  • Own the branding and visual identity, ensuring it is delivered correctly and impactfully across all channels

  • Deliver end-to end customer journey comms and exceed expecations.

  • Being the customer champion, ensuring the service we deliver leaves our customers truly impressed

  • Monitoring and managing customer satisfaction feedback. Ensuring any shortfalls are addressed and that any lessons that come from this are learnt across the business

  • Being a member of the senior management team and directly involved with decision making

For this job, you must have the following skills:

  • Previously worked in the utilities or energy industry, ideally with face-to-face interaction with customers, not just online.

  • Worked at Senior management level

  • Developed and delivered communications strategy

  • Have a solid understanding of UX and digital

  • Created marketing and comms campaigns

  • Be prepared to get stuck into a growing business and be ‘all hands on deck’

For more information about this job  and the organisation, apply now and contact liz@talenthubresourcing.com