Loyalty Marketing Manager
Location | Brighton and Hove |
Discipline: | Marketing Jobs |
Job type: | Permanent |
Salary: | £65000 |
Contact name: | Cath Reid-Martin |
Contact email: | Cath@talenthubresourcing.com |
Job ref: | J262 |
Published: | 4 days ago |
Loyalty Manager
Brighton 2 days office based and 3 from home
Salary on application
Our client, a well-regarded consumer retail brand based in Brighton, is seeking a Loyalty Marketing specialist to lead the planning and execution of loyalty campaigns.
We are looking for experience of either launching or managing a fairly complex Loyalty programme for a omni-channel business, with multiple stores in global markets, as well as a database in the multi-millions.
You will be responsible for delivering a comprehensive loyalty programme, including campaign planning, execution, and performance analysis. You'll collaborate closely with cross-functional teams—spanning marketing, eCommerce, and retail partners—to roll out compelling campaigns that engage customers and drive commercial results.
Key Responsibilities:
Plan and deliver multi-channel campaign activity in line with the customer loyalty strategy
Manage automated and trigger-based communications to ensure timely, personalised engagement
Collaborate with internal teams and retail partners to deliver key Loyalty campaigns covering new product launches, in-store promotions, events, and seasonal campaigns
Execute integrated marketing campaigns across email, SMS, social media, digital content, and in-store activations
Monitor and report on campaign performance against KPIs, delivering clear insights and recommendations for continuous improvement
Manage external agencies, ensuring briefs are executed effectively and results are tracked and optimised
What you will need:
Minimum of 4 years’ experience in a Loyalty Programme , campaign marketing focused role
Demonstrable experience managing loyalty programme strategy and execution, ideally across an omni-channel customer base
Proven ability to manage and segment large consumer databases, with knowledge of automation and trigger campaigns
Familiarity with CRM platforms such as Klaviyo, Talon.One, or similar
Strong analytical mindset, confident in interpreting data and providing insights to support commercial decision-making
What’s on Offer:
Generous staff discount, Company bonus
Competitive holiday allowance and pension excellent scheme
Ongoing training and development opportunities
A collaborative, customer-first culture in a growing brand
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